"Silver Truck"

After 2 and half weeks of waiting, endless phone calls that werent returned, endless emails that werent returned, rude customer service, constantly being hung up on and not called back, being put on hold for long periods of time, false advertising ('door to door' service all of a sudden became port to port only) among many other things by broker Total Car Shipping - finally brought Geoff's Silver Truck to us at San Juan! Of course with all these mishaps, we expected the worst and the car was not delivered to us in the same condition than we dropped it off - the center console was ripped off, the ashtray was broken, the passenger outside mirror was cracked and there was a rock chip in the windscreen. We've lodged a complaint form and staff at Seastar took photos, we'll just have to wait and see what comes out of it!

Our time spent at the port in Puerto Nuevo was an experience too. We got bumped from one window to the next, got told that we still had to pay the fees (Thanks Total Car Shipping for passing on the information to Seastar that the fees and charges had been paid for in total, in advance), and ended up in a tiny room where staff didnt speak any english.

We began trying to indicate what we wanted when a lady behind us got up to help translate for us. She (and her family) ended up helping us for the following 4 hours - we needed to go to another part of Puerto Nuevo to pay the taxes, which wasnt actually as painful as we thought. It was a small room again, but the lined moved pretty quickly and we were served in spanish without too many misunderstandings. We ended up having lunch with our new found family at Wendy's before getting a lift with them back to the original office where we could show the forms (once again) and finally collect the truck!

Our first trip - which we've been dreaming about for the last 3 weeks, was to Costco. We've been breaking our backs carrying groceries and goods via public transport so it was exciting to finally have a vehicle and just load up. As you can see from our photos, it was a big shop, but we dont need to head out to Costco anytime soon now.